Privacy Policy

Last Updated: March 15, 2025

Our Commitment to Your Privacy

At melquarixora, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our financial accountability services. We believe transparency builds trust, so we've written this in plain language.

By using our services, you agree to the practices described here. If something changes, we'll update this policy and let you know. Your privacy matters to us, and we're committed to protecting it while delivering the financial accountability tools you need.

Information We Collect

Personal Information You Provide

When you register for our services, we collect information you give us directly:

  • Name, email address, and phone number for account creation
  • Financial information necessary for accountability tracking
  • Communication preferences and feedback
  • Payment information for billing purposes
  • Goals and objectives you set within our platform

Automatically Collected Information

Our systems automatically collect certain technical information:

  • IP address, browser type, and device information
  • Usage patterns and feature interactions
  • Login times and session duration
  • Error logs and performance metrics

How We Use Your Information

We use your information to provide and improve our financial accountability services:

  • Deliver personalized accountability tracking and reporting
  • Process payments and manage your account
  • Send important service updates and notifications
  • Provide customer support when you need help
  • Improve our platform based on usage patterns
  • Comply with legal and regulatory requirements

We don't sell your personal information to third parties. When we share data, it's only with trusted partners who help us deliver our services, and they're bound by strict confidentiality agreements.

Your Privacy Rights Under Australian Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. We respect these rights and make it easy for you to exercise them.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.

Correct Inaccuracies

Update or correct any personal information that's inaccurate or outdated. You can do this through your account or by contacting us.

Data Portability

Export your data in a standard format if you want to transfer it to another service provider.

Deletion Rights

Request deletion of your personal information, subject to our legal obligations and legitimate business needs.

Data Security Measures

We protect your information with multiple layers of security. Your financial data deserves the highest level of protection, and that's exactly what we provide.

Technical Safeguards

  • 256-bit SSL encryption for all data transmission
  • Encrypted storage of sensitive financial information
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for account access
  • Automated backup systems with geographic redundancy

Our security team monitors systems 24/7 for unusual activity. We also limit employee access to your data on a need-to-know basis and conduct regular security training for all staff members.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services or as required by law. Here's our approach to data retention:

  • Active account data: Retained while your account remains active
  • Financial records: Kept for 7 years to comply with Australian tax law
  • Communication logs: Stored for 2 years for quality assurance
  • Marketing data: Deleted within 30 days of unsubscribing
  • Technical logs: Automatically purged after 12 months

When you close your account, we begin our deletion process immediately. Some information may be retained longer due to legal requirements, but we'll clearly explain what's kept and why.

Sharing Your Information

We share your information only when necessary and always with appropriate safeguards:

Service Providers

We work with carefully selected partners who help deliver our services, including payment processors, cloud storage providers, and customer support tools. These partners can only use your information for the specific services they provide to us.

Legal Requirements

We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with Australian Taxation Office requirements and financial reporting obligations.

Business Transfers

If melquarixora is acquired or merged with another company, your information may be transferred as part of that transaction. We'll notify you beforehand and ensure the new entity maintains the same privacy protections.

International Data Transfers

While we primarily store data in Australia, some of our service providers operate internationally. When we transfer your information overseas, we ensure:

  • The receiving country has adequate privacy protections
  • Appropriate contractual safeguards are in place
  • Data encryption during transfer and storage
  • Regular audits of international partners

We currently use services located in the United States and European Union, both of which have established privacy frameworks that protect your information.

Cookies and Tracking

Our website uses cookies to improve your experience and help us understand how you interact with our services:

  • Essential cookies: Required for basic website functionality
  • Performance cookies: Help us analyze usage and improve our service
  • Preference cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling certain cookies may affect some features, but core functionality will remain available.

Important: We never use your financial information for marketing purposes or share it with advertisers. Your accountability data stays private and is used only to deliver the services you've requested.

Changes to This Policy

We review this privacy policy regularly and update it when necessary. When we make significant changes, we'll:

  • Email you at least 30 days before changes take effect
  • Post a notice on our website and in your account dashboard
  • Highlight what's changed and why
  • Give you options if you disagree with the changes

Minor updates, like clarifications or contact information changes, will be posted immediately with an updated "Last Modified" date at the top of this page.

Privacy Questions or Concerns?

Our Privacy Officer is available to help with any questions about how we handle your information.

Address: 19 Lansdowne Dr, Dubbo NSW 2830, Australia

Phone: +61242213491

Email: support@melquarixora.com

We respond to privacy inquiries within 5 business days and aim to resolve issues within 30 days.

Complaints Process

If you believe we've mishandled your personal information, please contact us first. We take all privacy complaints seriously and investigate thoroughly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

The OAIC provides independent investigation and resolution services for privacy disputes under Australian law.